Payment Policy
Last updated: Today
At Clara Vale Melbourne, we want the checkout process to feel simple, clear and secure.
This Payment Policy explains the payment methods available through claravalemelbourne.com and how payments are handled when you place an order.
Accepted Payment Methods
We accept the secure payment methods shown at checkout.
Depending on availability, these may include:
- Major credit cards
- Apple Pay
- Google Pay
- Shop Pay
- Other secure payment methods available through our checkout
The payment options available to you may vary depending on your device, location or payment provider.
Secure Checkout
Payments are processed through trusted and secure payment providers.
Clara Vale Melbourne does not store your full credit card details.
Your payment information is handled by the relevant payment provider using its own security systems and procedures.
Our goal is to make checkout straightforward while helping keep your payment information protected.
Payment Authorisation
By placing an order, you confirm that you are authorised to use the payment method you select.
Your order can only be processed once the payment has been successfully authorised.
If your payment is declined or cannot be completed, your order may not be processed.
If this happens, we recommend checking your payment information or contacting your bank or payment provider.
Currency
Prices are displayed in the currency shown on our website at the time of purchase.
Where applicable, your bank, card provider or payment service may apply:
- Currency conversion fees
- International transaction fees
- Other banking or payment provider charges
These fees are determined by your payment provider and are not charged or controlled by Clara Vale Melbourne.
Payment Confirmation
Once your payment has been successfully completed, you will normally receive an order confirmation by email.
Please check that the details in your confirmation are correct.
If you notice a problem with your order or payment details, contact us as soon as possible at:
Payment Issues
If you experience a problem during checkout, please first check that:
- Your payment details have been entered correctly
- Your billing information matches the information held by your payment provider
- Your payment method has sufficient funds or available credit
- Your bank or payment provider has not blocked the transaction
If the problem continues, you may need to contact your bank or payment provider directly.
You can also contact our customer care team if you need help with a payment related question.
Email:
info@claravalemelbourne.com
Refunds
Approved refunds are returned to the original payment method used for the purchase.
Once a refund has been processed by Clara Vale Melbourne, it may take additional time for your bank or payment provider to make the funds available in your account.
For more information, please refer to our Returns and Refund Policy.
Contact Us
If you have any questions about payments, checkout or a payment related issue, please contact:
Clara Vale Melbourne
Email: info@claravalemelbourne.com
Website: claravalemelbourne.com