Shipping Policy
Last updated: Today
At Clara Vale Melbourne, we want every order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how orders placed through claravalemelbourne.com are processed, shipped and delivered.
Order Processing Time
After placing your order, please allow 1 to 3 business days for processing.
During this time, we review your order details, confirm your shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please keep in mind that delivery times are estimates. Delays may occasionally occur due to the delivery carrier, public holidays, busy sale periods, incorrect address information or other circumstances outside our control.
Direct Supplier Shipping
Some Clara Vale Melbourne products may be shipped directly from one of our trusted suppliers.
This allows your order to begin its journey without first being sent to us and then forwarded to you.
Depending on the product and supplier, your parcel may therefore be dispatched directly from an overseas location, including China.
We use this shipping model to reduce unnecessary handling and help your order begin its journey as efficiently as possible.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your order may be delivered by Australia Post, a local delivery partner or an international shipping partner.
Where tracking is available, you will receive your tracking information once your order has been dispatched so you can follow the progress of your parcel.
Shipping Costs
Shipping is free for orders delivered within Australia, unless clearly stated otherwise during checkout.
There should be no unexpected standard shipping fees added after you place your order.
Incorrect Shipping Information
Please check your delivery details carefully before completing your order.
If you notice that you have entered an incorrect address, please contact us as soon as possible at:
We will always do our best to help.
However, once an order has already been processed or dispatched, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact our customer care team at:
To help us assist you as quickly as possible, please include:
Your name
Your order number
The email address used when placing the order
We will review the available shipping information and help you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you cannot find it, please first check with:
Other members of your household
Neighbours
Your local post office
The delivery carrier
It is also worth checking around your property in case the parcel was left in a safe location.
If you are still unable to locate your order, please contact us at:
Our customer care team will review the available information and help you where possible.
Questions About Your Delivery
If you have any questions about shipping, tracking or the delivery of your order, you are always welcome to contact us.
Email:
info@claravalemelbourne.com
We will do our best to provide you with a clear and helpful answer.