Terms of Service

Last updated: Today

Welcome to Clara Vale Melbourne.

These Terms of Service apply to your use of claravalemelbourne.com and to any purchase made through our website.

By accessing our website, using our services or placing an order, you agree to these Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or legal guardian to use this website.

You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.

You must also not use the website in any way that could damage, disrupt or interfere with its normal operation.

Product Information

At Clara Vale Melbourne, we aim to present our products as clearly and accurately as possible.

We do our best to provide correct:

1. Product descriptions
2. Colours
3. Sizes
4. Images
5. Materials and product details
6. Pricing

Please keep in mind that colours may appear slightly different depending on your device, screen settings, lighting or display.

Product information, availability and pricing may be updated or changed when necessary.

Pricing

All prices displayed on our website are shown at the time you visit the relevant product page or checkout.

Prices may change from time to time.

We reserve the right to correct errors relating to:

1. Pricing
2. Product descriptions
3. Discounts
4. Availability
5. Website listings

If an order has been affected by an obvious pricing or product information error, we may contact you to resolve the issue.

Where appropriate, we may cancel the affected order and refund the amount paid to the original payment method.

Orders

When placing an order with Clara Vale Melbourne, you agree to provide complete and accurate information.

This includes your:

1. Name
2. Email address
3. Billing details
4. Shipping address
5. Payment information

Once your order has been placed, you will normally receive an order confirmation by email.

Receiving an order confirmation does not always mean that an order has been fully accepted.

In some situations, we may need to review an order because of payment issues, stock availability, incorrect information, suspected fraud or another order related concern.

Refusal or Cancellation of Orders

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information
2. Payment problems
3. Suspected fraud or unauthorised transactions
4. Product availability issues
5. Pricing or listing errors
6. Unusual or suspicious order activity

If we cancel an order after payment has already been successfully received, the relevant amount will be refunded to the original payment method.

Shipping

Shipping and delivery times are estimates and may vary.

Please refer to our Shipping Policy for more information about:

1. Order processing
2. Delivery estimates
3. Tracking
4. Shipping carriers
5. Direct supplier fulfilment

Some Clara Vale Melbourne orders may be shipped directly from our suppliers, including suppliers located overseas.

Returns and Refunds

Returns, refunds and exchanges are handled according to our Returns and Refund Policy.

We offer a 30 day money back guarantee, subject to the terms and conditions set out in that policy.

Nothing in these Terms of Service is intended to remove or limit any rights you may have under the Australian Consumer Law.

Payments

We accept secure payment methods made available during checkout.

Depending on availability, these may include:

1. Major credit cards
2. Apple Pay
3. Google Pay
4. Shop Pay
5. Other payment methods displayed at checkout

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third party payment providers according to their own terms, privacy policies and security procedures.

Account Information

If you create an account on our website, you are responsible for keeping your login information secure.

You agree to provide current, accurate and complete account, billing and shipping information.

If your information changes, you are responsible for updating it where necessary.

You should contact us promptly if you believe your account has been accessed without your permission.

Website Content

Unless otherwise stated, content appearing on the Clara Vale Melbourne website is owned by us, licensed to us or provided by authorised content providers.

This may include:

1. Text
2. Images
3. Graphics
4. Logos
5. Product descriptions
6. Website design and layout
7. Other written or visual material

You may not copy, reproduce, distribute, publish or commercially use our website content without appropriate permission.

Prohibited Use

You must not use our website or services:

1. For unlawful or fraudulent purposes
2. To violate applicable laws or regulations
3. To infringe intellectual property rights
4. To transmit viruses, malware or harmful code
5. To collect personal information about others without permission
6. To interfere with website security or performance
7. To provide false, misleading or fraudulent information
8. To attempt unauthorised access to our systems or services

We may restrict or terminate access to the website where these terms are breached.

Third Party Tools and Links

Our website may contain links to external websites or provide access to services operated by third parties.

These may include payment services, delivery providers, social media platforms or other external services.

Clara Vale Melbourne does not control these third party websites or services and is not responsible for their content, availability, security or privacy practices.

Your use of third party services may be subject to separate terms and policies.

Limitation of Liability

To the maximum extent permitted by applicable law, Clara Vale Melbourne is not responsible for indirect, incidental, special or consequential loss arising from your use of our website, services or products.

Nothing in these Terms of Service excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.

Indemnity

To the extent permitted by law, you agree to indemnify Clara Vale Melbourne against claims, losses or costs resulting from:

1. Your breach of these Terms of Service
2. Your unlawful use of our website
3. Your violation of applicable laws
4. Your infringement of third party rights

This provision does not limit any rights available to consumers under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect updates to our business, website, services or legal requirements.

The latest version will always be published on this page.

Where appropriate, the date at the top of this policy will also be updated.

Your continued use of the website after changes are published means the updated terms will apply from that point onward, subject to applicable law.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Clara Vale Melbourne
Email: info@claravalemelbourne.com
Website: claravalemelbourne.com