Privacy Policy
Last updated: Today
At Clara Vale Melbourne, we respect your privacy and want you to understand how your personal information is collected, used and protected when you visit or make a purchase through claravalemelbourne.com.
This Privacy Policy explains what information we may collect, why we collect it, how it may be shared and the choices available to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you visit our website, contact us or place an order, we may collect personal information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your cart
We aim to collect only the information reasonably necessary to operate our store, process orders, provide customer support and improve your shopping experience.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Provide customer service
- Handle returns, refunds and exchanges
- Improve our website, products and shopping experience
- Help identify fraud, security concerns or suspicious activity
- Send marketing communications when you have chosen to receive them
- Meet applicable legal, accounting and tax requirements
We do not use your personal information for purposes unrelated to operating and improving our services unless permitted or required by law.
Shopify
Clara Vale Melbourne is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to operate our online store and offer products and services to our customers.
Your information may be stored and processed through Shopify's systems, databases and applications as part of providing these services.
Shopify may also process certain information in accordance with its own privacy practices.
Payments
Payments are processed through trusted third party payment providers.
Clara Vale Melbourne does not store your full credit card details.
Depending on the payment method available at checkout, your payment may be processed through services such as:
- Major credit card networks
- Apple Pay
- Google Pay
- Shop Pay
- Other secure payment providers available through our checkout
These providers may process your information according to their own privacy and security policies.
Sharing Your Information
We may share relevant personal information with trusted service providers when necessary to operate our business and provide our services.
These service providers may include:
- Shopify
- Payment processors
- Shipping and delivery partners
- Suppliers and fulfilment partners
- Customer support providers
- Email marketing platforms
- Analytics and website performance services
We aim to share only the information reasonably necessary for these providers to perform their services.
We may also disclose information where required by law or where reasonably necessary to protect our rights, customers or business.
Supplier Fulfilment
Some Clara Vale Melbourne orders may be fulfilled and shipped directly by our suppliers.
Certain suppliers may be located overseas.
To process and deliver an order, we may need to provide the relevant supplier or fulfilment partner with information such as:
- Your name
- Shipping address
- Order details
- Contact details where required for delivery
This information is shared where necessary to prepare and deliver your order.
Marketing Emails
If you choose to join our email list, we may send you information about:
- New arrivals
- Special offers
- Anniversary or sale events
- Store updates
- Other Clara Vale Melbourne news
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in our emails.
You can also contact us at:
Unsubscribing from marketing emails will not prevent us from sending essential communications relating to an order you have placed.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly and improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Support checkout functionality
- Understand how visitors use our website
- Measure website performance
- Support relevant marketing and advertising where permitted
Some cookies are necessary for the website to operate correctly.
You can manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect how parts of the website function.
Data Security
We take reasonable steps to protect the personal information provided to Clara Vale Melbourne.
We use trusted ecommerce, payment and service providers that maintain security measures designed to protect customer information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security, but we take reasonable steps to reduce privacy and security risks.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Process and manage orders
- Provide customer service
- Handle returns and refunds
- Maintain business and transaction records
- Resolve disputes
- Meet legal, tax and accounting obligations
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your Privacy Rights
Depending on the laws that apply to you, you may have rights relating to your personal information.
These may include the ability to request access to personal information we hold about you or ask for inaccurate information to be corrected.
In some circumstances, you may also be able to request deletion or restriction of certain information.
To make a privacy related request, please contact:
Please provide enough information for us to understand and respond to your request.
Third Party Links
Our website may contain links to websites or services operated by third parties.
Clara Vale Melbourne is not responsible for the privacy practices, security or content of third party websites.
We recommend reviewing the privacy policies of any external website you choose to visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page.
Where appropriate, the date at the top of this policy will also be updated.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Clara Vale Melbourne
Email: info@claravalemelbourne.com
Website: claravalemelbourne.com